Professional taxi booking outsourcing — 24/7 call answering, iCabbi dispatching, and bookkeeping by UK-based operators with over a decade in the industry.
10+
Years Experience
24/7
Always Available
UK Only
Focused & Local
100%
Call Answer Rate
What We Do
Two Services.
Total Peace of Mind.
We keep it simple — two specialist taxi booking outsourcing services, both done to the highest standard by operators who have worked in the UK taxi industry for over 10 years.
Call Answering & Dispatching
Our experienced UK operators answer every call in your company name, 24 hours a day, 7 days a week — including nights, weekends, and bank holidays. We specialise in iCabbi dispatching and handle all bookings, cancellations, driver communication, and route dispatch in real time. Every call is answered within 3 rings. No voicemails, no missed bookings.
Bookkeeping Services
Let us handle the numbers so you can focus on running your fleet. Our bookkeeping team manages driver invoicing, weekly reconciliations, fare tracking, and financial reporting tailored to UK taxi businesses. We work with all major accounting software and submit reports in whatever format your accountant needs.
0+
Years Experience
0%
Call Answer Rate
0/7
Always Available
0s
Ring Answer Target
Why Choose Us
Built by taxi people, for taxi people.
SmartConnect Comms was built by people who have worked the phones in UK taxi companies. We know your industry from the inside — delivering a professional, fully staffed operation at a fraction of in-house costs.
UK Taxi Specialists — Nothing Else
We don't handle e-commerce, healthcare, or generic customer service. We work exclusively with UK taxi and private hire operators. That means every agent on your account already understands dispatch software, fare structures, licensing, and how a busy rank works at 2am on a Friday.
Over a Decade of Real Experience
Our operators have been working in the UK taxi industry for more than 10 years. They know peak periods, difficult passengers, driver no-shows, and every type of booking scenario. You get seasoned professionals — not trainees reading from a script.
Your Brand, Not Ours
Callers hear your company name, not ours. Every call is answered as if we are sitting in your office. Your regular passengers will never know the difference — and that's exactly the point. We are invisible, professional, and completely aligned with your brand.
No Missed Bookings, Ever
Missed calls are missed revenue. Our 24/7 model means every booking attempt is captured — nights, early mornings, Christmas Day, and everything in between. You will never lose a fare because your phone went unanswered.
Simple, Transparent Pricing
No hidden fees, no complicated contracts. We offer clear monthly pricing based on your call volume. You know exactly what you are paying and what you are getting. Most operators are live and saving money within the first two weeks.
Cut Costs — No In-House Overhead
With SmartConnect Comms, fleet owners eliminate the hassle and expense of managing in-house staff entirely. No recruitment costs, no payroll headaches, no employee benefits, sick pay, holiday pay, insurance, or workers' compensation to worry about. Our professional dispatchers handle your incoming calls, scheduling, dispatch, and order management — giving you a fully staffed operation at a fraction of what it costs to employ in-house.
How It Works
Up and Running
in 7 Days
We make getting started as simple as possible. No lengthy contracts, no complex integration — just a straightforward setup and we take it from there.
Free Consultation
We start with a quick call to understand your call volumes, current dispatch setup, peak hours, and what is not working. No commitment — just a clear picture of how we can help.
Account Setup
We configure your dedicated call line, learn your pricing zones, preferred dispatch software, and any special instructions for regular passengers or drivers. Fully tailored to your operation.
Team Briefing
Your dedicated operators are briefed on your brand, your tone, your policies, and any local knowledge specific to your area. They will answer as your company from day one.
Go Live
We take over your phones. From this point, every call is answered, every booking is logged, and your operation runs smoothly around the clock — whether you are working or sleeping.
Free Consultation
We start with a quick call to understand your call volumes, current dispatch setup, peak hours, and what is not working. No commitment — just a clear picture of how we can help.
Account Setup
We configure your dedicated call line, learn your pricing zones, preferred dispatch software, and any special instructions for regular passengers or drivers. Fully tailored to your operation.
Team Briefing
Your dedicated operators are briefed on your brand, your tone, your policies, and any local knowledge specific to your area. They will answer as your company from day one.
Go Live
We take over your phones. From this point, every call is answered, every booking is logged, and your operation runs smoothly around the clock — whether you are working or sleeping.
Ready to stop missing bookings?
Get Started on WhatsAppClient Stories
What UK Companies
Say About Us
"Before SmartConnect Comms we were losing bookings every night when the office closed. Now every call is answered, every booking is taken, and our drivers are busier than ever. The operators know exactly what they are doing — you can tell they have worked in this industry."
David Hargreaves
Owner · Hargreaves Taxis, Manchester
"The bookkeeping side has saved me hours every week. I used to spend Sunday evenings doing invoices — now I get a clean report and it is all done. The team are professional, quick to respond, and they actually understand how taxi accounts work."
Sandra Okafor
Director · QuickCab Birmingham
"I was sceptical at first — I thought nobody could represent our brand the way we do. I was wrong. SmartConnect operators answer our calls better than some of our own staff did. Passengers can't tell the difference, and our Google reviews have never been higher."
Terry Flynn
Managing Director · Flynn Private Hire, Leeds
"Before SmartConnect Comms we were losing bookings every night when the office closed. Now every call is answered, every booking is taken, and our drivers are busier than ever. The operators know exactly what they are doing — you can tell they have worked in this industry."
David Hargreaves
Owner · Hargreaves Taxis, Manchester
Trusted by companies across the UK
Stop Missing
Bookings Tonight.
Every unanswered call is a lost booking. Our experienced UK operators are ready to answer for your company — 24 hours a day, 7 days a week.